Terms and conditions
Customer's satisfication is our reputaion for quality and excellent value. If for any reason you are not satisfied with you purchase, we will help you with promt exchange or refund(a restocking fee might be applied).
*If items arrived damaged due to manufacturing defect or transit, please contact us to get a RMA number within 7 days of package receipt date.
*All other returns will be subject to a 25% restocking fee. NO EXCEPTION becuase we offer the lowest prossible wholesale pricing already. Sometimes it is helpful that new customer just place a small sample order to try out the quality and service.
*All items return must have oringial tag / packaging. If the items already been open and tagged for resell, then no credit will be issued.
*Original shipping fees are not refundable and customers will be responsible for shipping charge other than factory defective product.
*Special order items are not returnable / refundable
*Any refused shipment sent back to EternityWholesale.com will be subject to the 25% restocking fee.
*NO return for all international order.
*Non US-Customers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.
*All damaged/defective/wrong products must ship via USPS First Class Mail (1~13oz) or Priority Mail(14oz and up). Not necessary to add extra service such as Signature Confirmed, Insurance etc .
*All returns must have a RMA number before shipping to us.